Terms of service

Terms of Service

Last Updated: September 19, 2024

These Terms of Service ("Terms") govern your use of the online store "https://9650d1-24.myshopify.com/" (the "Site"), operated by RAOING (the "Company"). By accessing or using the Site, you agree to be bound by these Terms.

1. Service Overview

The Company specializes in the sale of goods with a focus on international shipping. Users can place orders through the Site and select shipping options based on their destination country or region.

2. Orders and Payment

  • Users must provide accurate information when placing an order and complete the checkout process.
  • Payment is required at the time of purchase and can be made using the available payment methods on the Site. Orders are not confirmed until payment is received.

3. International Shipping

  • The Company uses EMS for international shipping. Delivery times may vary depending on the destination country or region.
  • Free international shipping is provided for orders over $150. For orders under $150, shipping fees will apply.
  • Customs duties, taxes, and other import-related charges are the responsibility of the user. The Company is not liable for these costs or for any delays caused by customs processes.

4. Returns and Exchanges

  • Except in cases of defective items, returns or exchanges are not accepted.
  • If a product is found to be defective, users must contact the Company within 14 days of receiving the item. Upon verification, a refund or exchange will be processed.

5. Intellectual Property

  • All content on the Site, including text, images, and design, is owned by the Company or licensed to the Company. Unauthorized use or reproduction of the content is prohibited.

6. Privacy

The Company is committed to protecting users' personal information. Please refer to our [Privacy Policy] for details.

7. Disclaimer

  • While the Company strives to provide accurate product information on the Site, errors or omissions may occur. The Company will correct any such errors but is not responsible for any damages resulting from inaccuracies.
  • The Company is not liable for delays or interruptions in service due to natural disasters, war, regulatory changes, or other force majeure events.

8. Governing Law and Jurisdiction

These Terms are governed by the laws of Japan. Any disputes arising from or related to these Terms will be subject to the exclusive jurisdiction of the courts of Ishikawa Prefecture, Japan.